Pumandes Travel is a local travel operator that offers unique experiences for every traveler. We aim to create the finest personalized travel experiences for each individual. We cordially invite you to review our Terms and Conditions. Thank you for journeying with us!

RESERVATIONS

To reserve your journey with Pumandes, please contact us at +51 959 398 310, or you can email us at pumandes.reserv@gmail.com. By approving the travel itinerary, you are accepting our Terms and Conditions, which will prompt you to make an initial deposit.

PAYMENT POLICY

Payment for services must be settled before passengers’ arrival, according to the following schedule:

The initial deposit will be determined based on the characteristics of your itinerary. It must be made within five days of itinerary approval; otherwise, your trip will not be confirmed. The total balance must be settled 90 days before the travel date.

This deposit is payable via bank transfer or electronic means to the account we specify. All issuer costs, as well as bank and electronic charges, will incur an additional fee on the amount, due to financial costs, in accordance with the policies of the bank or payment processing companies.

Note: If you have booked less than 90 days before your travel date, full payment must be made within five days of itinerary approval.

MODIFICATIONS MADE BY YOU

If unforeseen circumstances prevent you from traveling on the initially planned dates, kindly provide written notice as soon as possible to postpone your reservation up to 31 days before the start of your journey. We will transfer the total amount paid for your trip to a later date, minus a USD 200.00 administrative fee and any non-refundable expenses (*), imposed by the providers involved in the journey, to a date within 365 days or one year from the original departure date. If you postpone your trip from one calendar year to the next, please note that prices may vary according to the policies of our different providers.

(*) Non-refundable expenses: Domestic flights, hotels, Inca Trail permits, train reservations, etc., as per each provider’s policies.

In the event that you are unable to embark on your journey due to force majeure such as illness, death of a close family member, unemployment, or others, you may transfer your reservation to another person by submitting a written request as soon as possible for consideration by Pumandes. Your request must be accompanied by documentation and the reason for the transfer, as well as the complete details of the person who will replace you. An additional USD 200.00 fee will be charged for administrative expenses, plus any charges imposed by the providers involved in the journey. We cannot guarantee entry to Machu Picchu Citadel and the Short Inca Trail as they are non-transferable, requiring new availability checks. Similarly, airline bookings often require 100% payment, necessitating the purchase of new flight tickets.

If you wish to make any changes (*during your trip, you may be subject to fee changes implemented by the providers, which will be applied to the passenger. There will be no refunds for unused services and accommodations.

(*) Change: Tours, Hotels.

MODIFICATIONS MADE BY US

Changes to your itinerary before the start of your journey are unlikely. However, if such changes occur, we will communicate them to you as soon as possible.

CANCELLATIONS/REFUNDS

If you are compelled to cancel your trip for any reason, please send a written message as soon as possible. The following policies will apply for cancellations and refunds.

Please be aware that our experiences are tailor-made, and we will endeavor to recover all costs whenever possible.

FORCE MAJEURE

Pumandes does not assume any responsibility, nor will it reimburse or indemnify you, in the event that the fulfillment of our contractual obligations is hindered or impaired, or if you suffer losses, injuries, death, inconvenience, or damages, as a result of “force majeure” circumstances. However, we may offer you an alternative if circumstances permit and provide support as a travel agency.

The existence of force majeure entails unusual and unforeseeable circumstances beyond our control or that of our providers, whose consequences neither Pumandes nor its providers could avoid. This includes, among others, war or threat of war, riots, civil war, terrorist activity (real or threatened), action by any government or other national or local authority, including port or river authorities, labor disputes, technical problems with transportation, machinery, or equipment; power outages or failures, natural or nuclear disasters, fires, floods, droughts, adverse weather conditions, pandemics, epidemics, or disease outbreaks, and water levels in rivers.

LIMITATION OF LIABILITY

Please note that Pumandes does not administer, control, or operate any of the air, land, or water transportation providers, accommodations, food and beverage, and related travel services. All these entities are independent providers, so Pumandes Travel is not responsible for the negligent or willful acts of such providers, individuals, or third parties. Additionally, we are not responsible for any injury, illness, or death, loss of your belongings, irregularities, delays, quarantines, civil disturbances, detentions, etc., as a result of force majeure that may arise during the course of your trip. On the other hand, there are many inherent risks to adventure travel that may cause illnesses, injuries, or even death. These risks are heightened because some itineraries take place in remote locations, far from medical facilities and other important services; the traveler assumes all risks associated with their participation in these trips.

TRAVEL DOCUMENTATION

Please ensure you have the appropriate travel documents to start your travel experience smoothly, such as passports, visas, vaccinations (which depend greatly on nationality and the country being visited), and tourist cards. If you are traveling with minors under 18 years of age, you should contact your international company for detailed information on requirements. To book air flights, hotels, trains, and obtain permits at various tourist sites in Peru, we will use the information provided in your booking form (full names, passport number, and date of birth must be correct). If you do not provide this information on time or if it is incorrect, we are not responsible for the lack of availability. In case you change or renew your passport, you must carry both the old and new passports.

TRAVEL INSURANCE

Before starting your trip to Peru, we recommend purchasing travel insurance in your country. Travel insurance is a fundamental tool that provides protection before and during your trip against medical expenses due to illness, accidents, flight or luggage loss, cancellations, repatriation, and even telephone and legal assistance in some cases, etc. Be sure to contract a travel insurance policy with the necessary coverage according to your needs.

IMAGE, CONTENT, AND DATA PROTECTION RIGHTS GENERATED DURING YOUR TRIP

Belcheri reserves the right to publish any text or photographs before and after the trip.